Of course we'll help you out:)
We ship worldwide. We do not offer tracking due to the fact that it is really pricy (at least triple the price, Norwegian Mail rates). Rates will be calculated at check out based on the weight of the parcel.
We have almost never experienced that a parcel is completely lost. Based on experience it travels fast, but it might take up to 6 weeks for your yarn to arrive from the date we sent it. It depends on the speed of the Mail in the country you live in and also the local Customs. If you haven't received your parcel after 6 weeks, please contact us at support(at)pickles.no
MISTAKE IN RECEIVED ORDER
Please email us at support(at)pickles.and we will assist you. We need your order number and info about what was missing.
WHERE IS THE PATTERN I BOUGHT?
Your pattern can be downloaded from My pages
Please find all info on our return policies here
PARCEL RETURNED TO SENDER
If you haven't collected your parcel and it is being returned we will refund you what you initially paid except for a $12 fee for shipping and handling.
If you are unable to find an answer for what you are wondering about above, email us at support(at)pickles.no
Are you a Scandinavian retalier, get in touch to stock our faboulous Organic Cotton at mail(at)pickles.no